Vilkår og betingelser for benyttelse af udlejning og levering

FlowRental tilbyder en platform, hvor privatpersoner kan bestille installering og/eller udlejning af rullestilladser efter deres enkeltvise behov, og dermed sikrer sig et sikkert arbejdsmiljø ved arbejde i højden.

FlowRental modtager betaling i form af VISA, Mastercard, Maestro og Mobile pay.

1 Accept

Disse vilkår gælder for alle bestillinger og udelukker enhver anden for betingelser, som kunden ønsker at pålægge eller indarbejde.

Når en bestilling er foretaget, forventes det, at brugeren har erklæret sig enig i nedestående vilkår og betingelser.

Den fulde juridiske aftale mellem FlowRental og brugeren, eller andre partnere involveret, er angivet i disse vilkår og betingelser. Brugeren anderkender, at enhver erklæring, løfte, eller forsikring ikke ligger over disse vilkår.

Hvis der er behov for at klage har man ret til dette over telefon eller mail.

2 Betaling

Betaling vil altid ske direkte til FlowRental i forbindelse med bestilling. Pengene vil derfor blive trukket med det samme en levering bliver foretaget. Dette sikrer, at betalingen sker inden begyndelsen af lejeperioden. Vilkårene og betingelserne betragtes som læst, forstået og accepteret når betalingen er gennemført.

Samtidig med betalingen stiller brugeren et depositum til FlowRental. Depositummet gør det muligt for FlowRental at dække omkostningerne til potentiel reparation af skader forsaget af brugeren, eventuelle gebyrer for forsinket returnering eller hvis nogen dele ikke returneres.

Hvis stilladset ikke har lidt skade, der ikke er behov for forsinkelsesgebyr, og alle dele er blevet returneret, vil depositummet blive tilbagebetalt i sin helhed.

FlowRental følger standard praksis for udlejning.

Alle priser er inklusive skatter og moms, medmindre andet er nævnt.

Den endelige pris vil være tydelig og oplyst forud for både booking og betalingstransaktionen. Hvis der opdages en fejl i prissætningen, har FlowRental ret til på ethvert tidspunkt at justere, annullere eller afvise en ordre, selv efter at brugeren har modtaget en ordrebekræftelse. Hvis en fejl opdages af en FlowRental-medarbejder, skal brugeren underrettes inden for en rimelig tidsramme om ændringen i ordren.

Alle ordrer der aflyses pr. email senest 24 timer før den bestilte levering får beløbet 100 % refunderet. Bestillinger aflyst efter 24 inden den bestilte levering får ikke refundering.

3 Lejeperiode

Lejeperioden fastsættes ved ordreafgivelsen. Denne lejeperiode er endelig, medmindre ordren opsiges forud for starttidspunktet for perioden, og dette sker i overensstemmelse med disse betingelser. Hvis brugeren ønsker at forlænge lejeperioden, kan dette ske, såfremt der ikke er en anden bruger med fuldt eller delvist overlappende datoer. Andre brugere, der allerede har booket, har prioritet.

4 Levering

I tilfælde af levering vil FlowRental levere til den adresse, der er angivet i den afgivne ordre. FlowRental har ansvaret for materialet, indtil det afhentes af brugeren eller leveres til den angivne adresse. Ændringer af adressen inden leveringsdatoen skal bekræftes telefonisk til FlowRental. FlowRental er ikke forpligtet til at kontrollere, om adressen er korrekt angivet, og enhver levering til den angivne adresse anses derfor for at være korrekt leveret og er inden for brugerens ansvar og hæftelse.

5 Tilstand

Det er FlowRentals ansvar at sikre, at de leverede stilladsdele er i overensstemmelse med standarden, har gennemgået de lovpligtige eftersyn, er ubeskadigede og klar til brug.

FlowRental har et system, der muliggør grundig inspektion af hver del mellem lejeperioder.

Det forventes, at brugeren gennemgår delene inden samling og rapporterer eventuelle fund telefonisk til FlowRental.

6 Samling

Brugen af stilladset, herunder, men ikke begrænset til, at stå på det, arbejde fra det og samle det, er ikke inden for FlowRentals ansvar.

Det er også brugerens ansvar at opføre sig på en måde, der ikke forårsager skader på stilladset, og at det ikke returneres i en overdreven beskidt tilstand. Malerrester eller andre materialer må ikke forekomme på stilladset ved lejeperiodens afslutning.

FlowRental kræver, at brugeren opfører sig lovligt, hvilket indebærer at læse de medfølgende manualer og sikkerhedsprocedurer.

FlowRental anbefaler brug af beskyttelsesudstyr og er ikke ansvarlig for eventuelle skader eller uheld som følge af manglende brug heraf.

Brugeren skal være minimum 18 år.

7 Ansvar

Enhver form for skade på stilladset, tekniske fejl eller uheld skal altid straks rapporteres til FlowRental. Dette inkluderer tyveri. FlowRental vil efter bedste evne hjælpe brugeren i de ovennævnte situationer eller varianter deraf.

Hvis skaden skyldes forkert brug, forsømmelse eller forsætlighed, vil FlowRental bruge depositummet til at dække eventuelle gebyrer for reparation, udskiftning, rengøring eller andre nødvendige tjenester afhængigt af skadens alvor. FlowRental kan også kræve mere end depositumbeløbet, hvis situationen kræver det.

FlowRental tilstræber at levere den bedste vejledning om nødvendigt, men er ikke ansvarlig for eventuelle skader, direkte eller indirekte, påført under lejeperioden. Denne periode omfatter også afhentning, transport og levering, hvis dette udføres af brugeren.

8 Forpligtelser

Brugeren er forpligtet til under aftalens løbetid at overholde følgende udsagn:

– Opbevare materialet i god driftsmæssig stand, regelmæssig rengøring påkrævet ved langtidsbrug, kun rimeligt slid og ælde accepteres.

– Opføre sig forsigtigt og omhyggeligt ved brug af materialet.

– Kun anvende udstyret til dets tilsigtede formål.

– Opretholde effektiv kontrol over materialet og sikre, at det opbevares eller placeres sikkert, når det ikke er i brug.

– Sikre, at kun berettigede personer benytter udstyret, således at ingen personer under 18 år, tilskadekomne eller på anden måde sikkerhedsmæssigt begrænsede anvender materialet.

– Ikke dække ridser, huller eller andre skader på materialet, men straks rapportere disse.

9 Returnering

Afhentning eller returnering sker på det tidspunkt og sted, der er angivet i ordren. Når FlowRental har modtaget materialet, vil der blive foretaget en fuld inspektion. Hvis det konstateres, at materialet er returneret i kontraktmæssig tilstand, og ingen genstande mangler, vil kontrakten blive ophævet, og depositummet vil blive refunderet i sin helhed. Hvis det konstateres, at materialet er i utilstrækkelig stand eller mangler, vil der blive fremsendt en faktura med priser for dækning, reparation eller andet, og beløbet vil blive trukket fra depositummet, før resten returneres.

10 Korregeringer

FlowRental forbeholder sig retten til at ændre nogen af de anførte betingelser til enhver tid.

**** In English ****

Terms and conditions for the use of Rental and delivery

FlowRental provides a platform on which private people can order installment and/ or rental of rullestillads, according to their needs, thereby providing a safe work environment when working in the height.

1 Accept

The conditions apply to every order and exclude any other terms that the costumer wants to impose or incorporate.

When an order is placed, it is expected that the user is in agreement with the terms and conditions listed below.

The entire legal agreement between FlowRental and the user or other parties involved is listed within these terms and conditions. The user acknowledges that any statements, promises or assurance do not triumph these conditions.

2 Payment

Payment will always occur directly to FlowRental in connection to the placement of an order. This ensures that payment happen before the beginning of the rental period. The terms and conditions are seen as read, understood, and agreed upon after payment has occurred.

Simultaneous to the payment, a deposit will be placed by the user to FlowRental. The deposit enables FlowRental to fund repair of damages caused by the user, potential late fees for the return or if some parts are never returned.

The size of the deposit is allowed to vary, depending on the size of the placed order.

If the scaffold has suffered no damage, no late fee is required and every item is returned, the deposit will be returned in full.

FlowRental follows standard rental practice.

Every price is listed as including taxes and VAT, unless otherwise stated.

The finished price will be clear and listed previous to both the booking and the payment transaction. If a mistake in the pricing has found, FlowRental is allowed, at any point, to adjust, cancel or reject an order, even after an order confirmation has been received by the user. If a mistake has been found by a FlowRental employee, the user is to be notified, within a reasonable timeframe, about the change in order.

FlowRental accepts debitcard, creditcard and mobile pay as forms of payment.

Order cancelled by email more than 24 hours prior the booking will be eligible for a 100% refund. Cancelations later than 24 hours prior will not be eligible for a refund.

3 Rental period

The rental period shall be determined when the order is placed. This rental period is final, unless the order has been terminated previous to the start time of the period, in accordance with these conditions.

If the user wishes to extend the rental period, they can do so if no demand from another user is present with fully or partial overlapping dates. Other users already booked in before the wish of prolonging a rental period will be of priority.

4 Delivery

In the case of delivery, FlowRental will deliver to the address listed in the placed order. FlowRental will oversee the material until it is picked up by the user or delivered to the listed address. Changes of the address before the delivery date will have to be confirmed phonically to FlowRental. FlowRental is not obligated to check the address is listed correctly, and therefore any delivery made to the listed address will be considered properly delivered and is within the responsibility and liability of the user.

5 Condition

It falls under FlowRentals responsibility to ensure that the pieces of scaffold that are delivered to the user is up to standard, has undergone the legal checks, are undamaged and ready to use.

FlowRental has a system which enables thorough inspection of every piece between periods of rental.

It is expected that the user goes over the pieces prior to the assembly, and report any found phonetically to FlowRental.

6 Assembly

The use, including but not limited to, standing on, working from and assembly of the scaffold is not within the responsibility of FlowRental.

It is also within the user’s responsibility to behave in such a way, that no damages are done to the scaffold, and it is not returned excessively filthy. Paint, or any other material is not allowed on the scaffold by the end of the rental period.

FlowRental will require the user to act in a legal manner. This means reading the provided manuals and safety procedures.

FlowRental recommend the use of protective equipment and are not liable for any damages or accidents due to not using these.

The user is required to be minimum 18 years of age.

7 Liability

Every type of damage inflicted on the scaffold, technical mistakes, or accidents happening must always be reported to FlowRental immediately. This includes theft. FlowRental will to the best of their ability help the user in any of the above listed situations or variations thereof.

If the damage occurred due to wrong use, negligence, or intentionality, FlowRental will use the deposit to cover any fees for repair, replacement, cleaning, or other services required depending on the severity of the damage. FlowRental can also demand more than the amount of the deposit if the situation asks it.

At FlowRental we strive to deliver the best guidance if needed, but are not liable for any damages, direct or indirect, done under the rental period. This period also includes pickup, transportation and delivery if done so by the user.

8 Obligations

The user is obliged to, during the time of the agreement, follow these statements.

– Keep the material in good operating condition, regular cleaning required over long term use, only reasonable wear and tear accepted.

– Operate in a careful and mindful manner

– Only use equipment for the intended use

– Maintain effective control over material and make sure it is safely stored or placed when not in use

– Ensure that only eligible people are users, such that no person under 18, injured or otherwise limited regarding safety are using the material

– Not covering scratches, holes, or other damages done to the material, but report immediately

9 Return

Pickup or return will occur on the time and place listed in the order. After FlowRental has received the items, there will be a full inspection. If it is found that the material is returned in contract-clear condition and no items are missing, the contract will be terminated, and the deposit made will be returned in full. If it is found the condition of the material is insufficient or items are missing, an invoice will be sent with the prices of coverage, repair, or other, and the amount will be taken out of the deposit before the rest is returned.

10 Corrections

FlowRental keeps the right to correct any of the listed conditions at any time.